If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

At Rocket Donkey, we take great care in preparing and shipping every order. However, once a package has left our warehouse and is in the hands of the shipping carrier, the delivery process is outside of our control.

When selecting and purchasing a shipping option at checkout, you are paying for a service provided by a third-party shipping carrier, not Rocket Donkey directly. While we facilitate the shipping process, the carrier is responsible for the transportation and delivery of your package.

We understand how frustrating shipping issues can be, but Rocket Donkey cannot be held responsible for packages that are lost, stolen, delayed, or misdelivered while in the possession of the shipping carrier.

If your package does not arrive, we kindly ask that you contact the shipping carrier directly to locate your package, address delivery concerns, or file a claim.

Effective immediately, Rocket Donkey will not issue refunds, replacements, or store credits for packages lost, stolen, or misdelivered after leaving our warehouse, except where required by applicable law.

We truly appreciate your understanding and continued support of our small business. Our goal is always to provide you with the best possible shopping experience, and we thank you for trusting us with your orders!

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We hope our Rocket Donkey items fit perfectly, however, in the event that you need to return an item or exchange and item you can. You may return an item if it has not been worn and it is less than 30 days after purchase. If there are quality issues with your items, please email us so we can address your concerns.  There is a 10% restocking fee for returned items

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.